FAQ'S

GENERAL

APPLICABLE TO ALL

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? PRODUCTION TIME + ② SHIPPING TIME = Estimated Delivery PRODUCTION TIME (aka Turnaround/Processing Time) Most of our pieces are handmade-to-order and production times can change daily. Please see above for current production time. SHIPPING TIME Shipping time is based on the Shipped Method selected at the checkout screen. Package tracking is included on every order and will be sent via email once your order has shipped. ESTIMATED SHIPPING TIMES based on Shipping Method selected at checkout: DOMESTIC (USA)

  • USPS Standard First Class: 3-7 business days
  • USPS Priority Mail: 2-3 business days
  • USPS Express Mail: 1-2 business days

INTERNATIONAL
  • USPS First Class International: 2 weeks - 3+ months
  • USPS Priority Mail International: 6-10 business days
  • USPS Express Mail International: 3-5 business days




WHAT IS "GOLD FILLED"?


Gold Filled vs Gold Plated Gold filled does not mean it is "filled" with gold (the name is a bit misleading and confusing). Gold filled is an actual layer of real gold that has been bonded to a base metal with extremely high heat and pressure. Gold filled is 100x stronger than "plated" jewelry. Why? With gold filled jewelry the gold will not rub off or turn colors like plated jewelry does because of the high heat and pressure bonding process used to make gold filled jewelry. Gold filled is high quality jewelry that is more affordable than solid gold jewelry, so you get the look and feel of solid gold without the hefty price tag! Gold filled jewelry will last for several years when properly taken care of. Visit our JEWELRY CARE page for care tips.




DON'T SEE YOUR QUESTION HERE?


Visit the main FAQ page or send us an email and we'd be happy to help!




I NEED MY ORDER IN A HURRY! CAN YOU RUSH MY ORDER?


If you need your order in a hurry or by a certain date you can PURCHASE A RUSH ORDER A rush order allows you to "skip the line" and places your order at #1 on our order queue. A RUSH ORDER DOES NOT UPGRADE YOUR SHIPPING METHOD BE SURE TO ALSO SELECT A SHIPPING UPGRADE AT THE CHECKOUT SCREEN! Click here for instructions on how to select a shipping method/upgrade.





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SCREEN PRINTING

Can I get a printed sample of my shirt?


  • We can provide printed samples. However, we do not recommend it because of the high costs of producing a single shirt. Instead, talk to your project manager about setting good expectations for the final product.




Can I check a sample before bulk production?


  • We can arrange a time for you to approve the first shirt off the press before we move forward with your entire order. Please let your project manager know that you would like to approve your order in person, and we’ll arrange a time for you to meet with our Production Department to approve your t-shirt.




What is a final approval?


  • Before each job is scheduled for press, a Dapper Ink project manager will send you an electronic Final Approval Form. This is a detailed summary of your order that includes the price, the in-hands date, the quantities of garments, and a mockup of your design.
  • This Final Approval is what we use to direct our print staff in making your order, and we follow it to the letter. If you have an issue with your order, the first place we will look is the Final Approval Form. If we completed the order as you approved it, Dapper Ink CANNOT assume responsibility for any replacements or refunds.




How do I choose a garment?


  • Let us make a recommendation for you based on what kind of order you have. We consider ourselves tee-shirt experts, and we have a highly reviewed list of tees that our clients consistently love.




Will Dapper Ink print on substrates other than tee shirts (such as tote / duffle bags, outerwear, yoga mats, fabric, pillows, etc., etc., etc.)?


  • Over the years we have printed on many items, all with varying degrees of success. We have found that our best projects have been traditional garment printing, thus we typically do not accept client requests to print on substrates other than what is found in our garment catalogs.
  • However, if a client insists on trying to print on an untested substrate, we may accept the job (the Production Manager or Operations Manager must approve this) provided the client is willing to pay set up fees and allow us to run tests. Client are responsible for the costs of any non-standard items they wish for us to print.




What is process (CMYK) printing and does Dapper Ink do it?


  • Four Color Process printing, also known as CMYK, uses 4 colors to achieve a photorealistic image (Cyan, Magenta, Yellow and Black). This process is best performed on white or light colored garments, although CMYK printing can be accomplished on dark garments if a white underbase is printed first (**Note: CMYK with a white underbase is not recommended on triblend shirts).
  • Clients wanting process printing need to know that CMYK printing is as much an art as it is a science. We take great care in the set up and execution of the print, but there will always be some loss of detail and crispness to a digital image that is reproduced using only 4 colors. While the print will still be vibrant and highly detailed, what you see on your computer screen will not be the exact same as the printed design itself. The garment texture, the halftones, and the inks themselves will all affect the final image.
  • We will always do our best to communicate the limitations of process printing, and clients need to adjust expectations accordingly.
  • ALSO NOTE: garments printed with process printing require a lot more set up and artwork separation time. Thus they are more expensive than typical spot color printing. Also, there is a MINIMUM of 50 pieces to produce a process print job.




What is discharge printing and does Dapper Ink do it?


  • Discharge printing is the process of bleaching the dye out of the shirt, leaving its natural color showing through (usually a beige color). At this time, Dapper Ink does not provide discharge printing.




Do you print over seams, pockets, or zippers?


  • To get the best quality print when screen printing, we need as flat of a surface as possible between the platen (that the garment lays on) and the screen (that holds your design). The fronts and backs of t-shirts are consistently smooth and the same thickness, which allows us to get a perfect print every time.
  • However, when you print over a seam, pocket or zipper, it creates an inconsistency, because these are thicker portions of the garment. When you print over these portions of the garments, it creates a gap in the print where the ink from the screen does not touch the shirt due to the ridge caused by the seam. We do our absolute best to give you the highest quality print possible, but when a print goes over the seams, we cannot accept responsibility for any negative effects caused by this issue.
  • For hooded sweatshirts, we can print across zippers. Not every sweatshirt is sewn perfectly, so there can still be gaps in the print over zippers.




If my design looks good on a unisex adult tee, will it look good on other apparel like v necks, women’s tees, kids tees, or hoodies?


This depends on the size and orientation of the graphic you would like to print. For example:

  • Graphics on v necks must be placed significantly lower than on crewnecks, which can lead to an odd placement on the garment.
  • Women’s and kids sizes may be significantly narrower than unisex adult tees, which means in some cases that the smaller tees may be smaller than the design. Frequently designs need to be completely resized to fit these sizes. In that case we treat the order as 2 separate set ups.
  • Most hooded items have kangaroo pockets, which means the printable surface area is significantly smaller than tee shirts.




What are Dapper Ink’s standard print locations and sizes?


  • Center chest print: 6” - 8” wide
  • Full front print: 9” - 11” wide
  • Left chest print: 3” wide
  • Nape of neck print: 3” - 5” wide
  • Full back print: 12” wide
  • Sleeve print: 3” - 4” wide
  • Long sleeve print: 10” long
  • Hip pant print: 3” - 5” wide
  • Leg pant print: 10” long
  • Kids size print: 10” max print
  • Onesie size print: 4” max print




Can I mix the apparel types and colors in my order (t-shirts, tanks, hoodies, kids sizes, etc.)?


  • Yes, as long as the design is exactly the same on each shirt and is printed in the same location and same size on all of the shirts. We do limit clients to the number of apparel style and garment color changes per order. For example, we do not allow clients to order a single size of every color available in a particular garment. This helps us ensure that an order will be completed without a stock or misprint issue.




How can I best communicate to Dapper Ink what I want in my design(s)?


  • Talk in depth with your project manager. We want our clients to love their final designs, and occasionally it takes a lot of communication with clients to achieve that.
  • We will ask a lot of targeted questions about the final product to help our team better understand what you’re looking for. Please be ready to provide 3-5 pieces of photo reference or inspiration. This is vital to helping us understand exactly what style you are going for.
  • We will then bundle all of this information and send it to our designers to get as close as possible to your tee shirt idea.





DESIGN

Can I get a printed sample of my shirt?


  • We can provide printed samples. However, we do not recommend it because of the high costs of producing a single shirt. Instead, talk to your project manager about setting good expectations for the final product.




Can I check a sample before bulk production?


  • We can arrange a time for you to approve the first shirt off the press before we move forward with your entire order. Please let your project manager know that you would like to approve your order in person, and we’ll arrange a time for you to meet with our Production Department to approve your t-shirt.




What is a final approval?


  • Before each job is scheduled for press, a Dapper Ink project manager will send you an electronic Final Approval Form. This is a detailed summary of your order that includes the price, the in-hands date, the quantities of garments, and a mockup of your design.
  • This Final Approval is what we use to direct our print staff in making your order, and we follow it to the letter. If you have an issue with your order, the first place we will look is the Final Approval Form. If we completed the order as you approved it, Dapper Ink CANNOT assume responsibility for any replacements or refunds.




How do I choose a garment?


  • Let us make a recommendation for you based on what kind of order you have. We consider ourselves tee-shirt experts, and we have a highly reviewed list of tees that our clients consistently love.




Will Dapper Ink print on substrates other than tee shirts (such as tote / duffle bags, outerwear, yoga mats, fabric, pillows, etc., etc., etc.)?


  • Over the years we have printed on many items, all with varying degrees of success. We have found that our best projects have been traditional garment printing, thus we typically do not accept client requests to print on substrates other than what is found in our garment catalogs.
  • However, if a client insists on trying to print on an untested substrate, we may accept the job (the Production Manager or Operations Manager must approve this) provided the client is willing to pay set up fees and allow us to run tests. Client are responsible for the costs of any non-standard items they wish for us to print.




What is process (CMYK) printing and does Dapper Ink do it?


  • Four Color Process printing, also known as CMYK, uses 4 colors to achieve a photorealistic image (Cyan, Magenta, Yellow and Black). This process is best performed on white or light colored garments, although CMYK printing can be accomplished on dark garments if a white underbase is printed first (**Note: CMYK with a white underbase is not recommended on triblend shirts).
  • Clients wanting process printing need to know that CMYK printing is as much an art as it is a science. We take great care in the set up and execution of the print, but there will always be some loss of detail and crispness to a digital image that is reproduced using only 4 colors. While the print will still be vibrant and highly detailed, what you see on your computer screen will not be the exact same as the printed design itself. The garment texture, the halftones, and the inks themselves will all affect the final image.
  • We will always do our best to communicate the limitations of process printing, and clients need to adjust expectations accordingly.
  • ALSO NOTE: garments printed with process printing require a lot more set up and artwork separation time. Thus they are more expensive than typical spot color printing. Also, there is a MINIMUM of 50 pieces to produce a process print job.




What is discharge printing and does Dapper Ink do it?


  • Discharge printing is the process of bleaching the dye out of the shirt, leaving its natural color showing through (usually a beige color). At this time, Dapper Ink does not provide discharge printing.




Do you print over seams, pockets, or zippers?


  • To get the best quality print when screen printing, we need as flat of a surface as possible between the platen (that the garment lays on) and the screen (that holds your design). The fronts and backs of t-shirts are consistently smooth and the same thickness, which allows us to get a perfect print every time.
  • However, when you print over a seam, pocket or zipper, it creates an inconsistency, because these are thicker portions of the garment. When you print over these portions of the garments, it creates a gap in the print where the ink from the screen does not touch the shirt due to the ridge caused by the seam. We do our absolute best to give you the highest quality print possible, but when a print goes over the seams, we cannot accept responsibility for any negative effects caused by this issue.
  • For hooded sweatshirts, we can print across zippers. Not every sweatshirt is sewn perfectly, so there can still be gaps in the print over zippers.




If my design looks good on a unisex adult tee, will it look good on other apparel like v necks, women’s tees, kids tees, or hoodies?


This depends on the size and orientation of the graphic you would like to print. For example:

  • Graphics on v necks must be placed significantly lower than on crewnecks, which can lead to an odd placement on the garment.
  • Women’s and kids sizes may be significantly narrower than unisex adult tees, which means in some cases that the smaller tees may be smaller than the design. Frequently designs need to be completely resized to fit these sizes. In that case we treat the order as 2 separate set ups.
  • Most hooded items have kangaroo pockets, which means the printable surface area is significantly smaller than tee shirts.




What are Dapper Ink’s standard print locations and sizes?


  • Center chest print: 6” - 8” wide
  • Full front print: 9” - 11” wide
  • Left chest print: 3” wide
  • Nape of neck print: 3” - 5” wide
  • Full back print: 12” wide
  • Sleeve print: 3” - 4” wide
  • Long sleeve print: 10” long
  • Hip pant print: 3” - 5” wide
  • Leg pant print: 10” long
  • Kids size print: 10” max print
  • Onesie size print: 4” max print




Can I mix the apparel types and colors in my order (t-shirts, tanks, hoodies, kids sizes, etc.)?


  • Yes, as long as the design is exactly the same on each shirt and is printed in the same location and same size on all of the shirts. We do limit clients to the number of apparel style and garment color changes per order. For example, we do not allow clients to order a single size of every color available in a particular garment. This helps us ensure that an order will be completed without a stock or misprint issue.




How can I best communicate to Dapper Ink what I want in my design(s)?


  • Talk in depth with your project manager. We want our clients to love their final designs, and occasionally it takes a lot of communication with clients to achieve that.
  • We will ask a lot of targeted questions about the final product to help our team better understand what you’re looking for. Please be ready to provide 3-5 pieces of photo reference or inspiration. This is vital to helping us understand exactly what style you are going for.
  • We will then bundle all of this information and send it to our designers to get as close as possible to your tee shirt idea.





EMBROIDERY

How big can you print?


  • Our Max Width is 44 inches wide




Does Dapper Ink provide finishing services, like trimming or framing?


  • No. Clients will receive their final prints in rolls that come off the press.
  • Likewise, Dapper ink does not mat or frame artwork, but we can make recommendations for finishing services.




Is bulk pricing available?


  • Typically we allow a small percentage off the $10 per square foot when an artist prints over 20 sheets in a print run.




Can Dapper Ink print other wide format media, like outdoor banners?


  • No, our equipment is set up to print artwork reproductions only.





FINE ART PRINTING

How big can you print?


  • Our Max Width is 44 inches wide




Does Dapper Ink provide finishing services, like trimming or framing?


  • No. Clients will receive their final prints in rolls that come off the press.
  • Likewise, Dapper ink does not mat or frame artwork, but we can make recommendations for finishing services.




Is bulk pricing available?


  • Typically we allow a small percentage off the $10 per square foot when an artist prints over 20 sheets in a print run.




Can Dapper Ink print other wide format media, like outdoor banners?


  • No, our equipment is set up to print artwork reproductions only.