Dapper Ink has a 2 week turnaround time for printed garment orders -- that means 2 weeks from the time a client confirms a Final Approval Form (see below), not 2 weeks from the time a client sends us an initial inquiry.
If a client needs custom design work, specialty products, or has a 1000+ piece order, we will provide a timeline specific to that client. This will be separate from the standard 2 week turnaround time.
Before each job is scheduled for press, a Dapper Ink project manager will send you an electronic Final Approval Form. This is a detailed summary of your order that includes the price, the in-hands date, the quantities of garments, and a mock up of your design.
This Final Approval is what we use to direct our print staff in making your order, and we follow it to the letter. If you have an issue with your order, the first place we will look is the Final Approval Form. If we completed the order as you approved it, Dapper Ink CANNOT assume responsibility for any replacements or refunds.
The largest we can print a design is 12” wide by 15” tall on a standard unisex tee. Depending on the garment, the max print size may be too big for it. But we can help advise you on that. Just for your reference, we do not print over seams or necks of tee shirts.
Either is fine by us. If you want to send your own designs and avoid any artwork fees, the design files must be print ready. We define “print ready” as a vector file (.eps or .ai), outlined and submitted at final print size. If you don’t have a print ready file, or if you want us to design something for you from scratch, we charge an artwork fee of $70 per hour.
Artwork files can be confusing, so if you have any questions about whether or not your design is print ready or whether or not Dapper Ink can work with the file you have, just ask your project manager!
We’d love to do a reorder for you, but we don’t have the floor space to store your screens. We treat each reorder as if you’re ordering for the first time. The same pricing, minimums, and turnaround time will apply to your reorder.
We always encourage clients to order a couple extra shirts as part of their purchase. For example, if you are ordering for a group of people, it’s not uncommon for someone to have requested the wrong size or to wish they had ordered something different. Also, sometimes we find defects in garments while printing them. If we catch the problem late in production, we may not have time to replace it before you need the order in hand. If there is a defective shirt in your order, of course we won’t charge you for it.
We take great pride in our work, and we always strive to delight our clients. But sometimes we make mistakes; we’re human, and it happens. If we make a mistake with your order, we will fix it, replace it, or find a way to make it right.
However, we have learned that a lot of mistakes can be avoided by good mutual communication with our clients. (Sadly, we aren’t mind readers.) If you have specific expectations for your order, please tell us. If you find something confusing, please ask for clarification. And above all: please, please read your Final Approval Form thoroughly.
We have moved all of our operations and customer service to the Hampton Station location -- 1320 Hampton Avenue Ext., Bay 3. If you stop by the Stone's Point location, you can still buy our retail goods -- 207 Wade Hampton Blvd.
We’re pretty down-to-earth people with a passion for print & design. More importantly, we have a passion for helping people create an incredible product. We also love craft coffee, local food, and our Blue Ridge Mountains.
Copyright 2019 Dapper Ink Custom Printer